FAQs

Are your products safe for children?
Yes, safety is our top priority. We thoroughly vet all our products to ensure they meet safety standards and regulations. We prioritize materials that are non-toxic and durable, providing a safe play environment for kids.
How do I know if a product is in stock?
Products that are available will show as "in stock" on our website. In the rare instance an item is out of stock, you can sign up for notifications to be alerted when it's back in inventory.
What is your shipping policy?
We strive to process and ship orders promptly. Shipping times may vary depending on your location and product availability. You can find detailed shipping information on our Shipping Policy page.
Do you offer international shipping?
Yes, we do ship internationally. However, shipping rates and delivery times may vary based on the destination. Please check our Shipping Policy or contact us for specific international shipping inquiries.
Can I return or exchange a product?
Absolutely! We have a hassle-free return and exchange policy. If for any reason you're not satisfied with your purchase, you can return it within 14 days for a refund or exchange. Refer to our Return Policy for detailed instructions.
How do I track my order?
Once your order is processed and shipped, you'll receive a confirmation email with tracking information. You can use this information to track the status of your delivery.
Are your products eco-friendly?
We strive to offer a range of eco-conscious products. Look for items labeled as eco-friendly or made from sustainable materials in our catalog.
How can I contact customer support?
For any inquiries, assistance, or further questions, our customer support team is here to help. You can reach us via email at info@sohailllc.com, phone at +1 (775) 657 0398.